1. Scope & Definitions
These policies apply to purchases made on Pinaka Solutions (the "Site"). "Business days" means Monday–Friday excluding public holidays. "Order processing" refers to the time we take to pick, pack and hand the shipment to the courier.
2. Cancellation Policy
Some items (made-to-order, licensed consumables, or digitally delivered goods) cannot be cancelled once the order is confirmed. If cancellation is possible but the shipment already left our warehouse, we will treat it as a return.
3. Refund Policy
Eligible refunds
- Wrong item or incorrect quantity shipped — full refund or replacement (your choice).
- Damaged or defective products — full refund or replacement after inspection.
- Missing parts or accessories — full refund, replacement, or partial refund based on your preference.
Non-refundable items
- Consumables or perishable goods once unsealed (unless faulty).
- Personalized or made-to-order products after production begins.
- Digital downloads, unless faulty delivery prevented access.
Refund timeline
- Once we receive your returned item and complete inspection, we will initiate the refund within 5 business days.
- Refund posting to your original payment method typically takes 5–14 business days, depending on the bank or payment provider.
- If we approve an instant store credit or replacement, that will be issued within 1–2 business days.
4. Return Process (How to return)
- Contact our support at support@pinakasolutions.io or call +91-9099251084 within 7 days of delivery with order number, photos and reason for return.
- We will evaluate and—if eligible—send a prepaid return label or provide return instructions within 48 hours of your request.
- Ship the item using the label or carrier we specify. For returns initiated for buyer’s remorse, you may be responsible for return shipping unless otherwise stated.
- After we receive and inspect the item, we will notify you of the refund decision and process the refund if approved.
Important: Items must be returned in original condition with tags, manuals and packaging. We reserve the right to refuse returns that show unreasonable damage or evidence of heavy use.
5. Partial Refunds & Restocking
If returned items are not in original condition, missing parts, or damaged by the customer, we may offer a partial refund after deduction for reduced resale value. Restocking fees are rare and only applied when return costs are significant — we will notify you in advance.
6. Shipping & Delivery Policy — Details & Examples
Processing time
We aim to prepare and hand off orders to the courier within 1–3 business days. High-volume sale days or made-to-order items may take longer; we'll always show estimated ship date at checkout.
Shipping options & expected delivery windows
| Method | Typical transit (min) | Typical transit (max) | Example total window (processing + transit) |
| Domestic Standard | 3 business days | 7 business days | Min: 4 business days — Max: 10 business days |
| Domestic Express | 1 business day | 3 business days | Min: 2 business days — Max: 6 business days |
| International Standard | 6 business days | 18 business days | Min: 8 business days — Max: 21 business days |
| International Express | 3 business days | 8 business days | Min: 4 business days — Max: 11 business days |
Tracking
Once your order ships we'll email you a tracking number. Use that to check current transit status. If tracking shows no movement for more than 5 business days, contact us and we'll escalate with the carrier.
Lost, stolen, or delayed packages
- If tracking confirms delivery but you didn't receive the package, check with neighbors and your building management, then report to us within 3 business days.
- For confirmed lost-in-transit packages we will either send a replacement or issue a full refund after carrier investigation (timelines depend on carrier policies).
Shipping cost & customs
Shipping costs shown at checkout are calculated by weight/dimensions and destination. International orders may be subject to duties, taxes and customs fees — these are the customer's responsibility unless otherwise stated.
7. Contact & Escalation
Fastest way to get help: support@pinakasolutions.io with your order number, photos (if applicable) and a brief description. You can also call +91-XXXXXXXXXX (Mon–Fri, 9:30–18:30 IST).
If you're not satisfied with the resolution, escalate to Customer Experience at feedback@pinakasolutions.io and we’ll review within 72 hours.
Effective date: October 2, 2025. We may update these policies from time to time — changes will be posted here with a revised effective date.
Pinaka Solutions — built on fairness, speed and plain-speaking. If something's off, call us — we'll make it right.