Terms & Conditions
Welcome to Pinaka Solutions! By using our website, services, or interacting with our team in any way, you agree to the following terms. We promise to keep things clear, honest, and jargon-free.
1. Parties & Scope
These Terms & Conditions (“Terms”) apply to all sales and purchases of products through Pinaka Traders (“Seller”, “we”, “us”) to the customer (“Buyer”, “you”). They govern all orders, quotations, shipments and services unless otherwise agreed in writing.
2. Orders & Quotations
All orders are subject to acceptance by Seller. A confirmed order is one accepted in writing (email/portal confirmation).
Quotations issued are valid for the period stated on the quotation (default: 30 days) or until withdrawn. Prices are exclusive of taxes, duties, packing, and shipping unless stated.
3. Price, Payment & Credit
Payment terms are as stated on invoice or quotation. For new customers, we may require prepayment or payment on order.
Late payments may incur interest at [state rate] per month or maximum allowed by law. Buyer pays collection costs and legal fees for overdue accounts.
4. Shipping & Delivery
We do not offer free delivery unless explicitly stated. Shipping charges depend on weight, value, hazmat classification, and destination.
Delivery dates are estimates. Seller is not liable for delays caused by carriers, customs, or force majeure. For hazardous shipments, additional lead time and freight-by-quote may apply.
5. Title & Risk
Title transfers to Buyer upon full payment. Risk of loss passes at the agreed delivery point (INCOTERM or as stated in order).
6. Inspection & Returns
Inspect shipments immediately. Nonconformities or damage must be reported within 7 days of receipt; concealed damage must be reported within 3 days of discovery.
Returns accepted only with prior written authorization (RMA). Special orders, opened chemicals, and custom-packed hazardous goods are non-returnable unless defective.
7. Hazardous Materials & Compliance
Buyer must provide accurate information regarding intended use, storage, and shipping. Buyer is responsible for compliance with laws for import, export, storage, handling and disposal of regulated substances.
Some chemicals require special documentation, transport conditions, and additional fees. Seller may refuse sale if Buyer cannot prove lawful, safe handling or if shipment poses undue risk.
8. Warranties & Disclaimers
Seller warrants that products supplied will conform to Seller’s published specifications at the time of sale. Where applicable, Seller will provide SDS/COA on request.
EXCEPT AS EXPRESSLY STATED, PRODUCTS ARE PROVIDED “AS IS.” SELLER DISCLAIMS ALL IMPLIED WARRANTIES (INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY) TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLER’S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY BUYER FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM. IN NO EVENT SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES.
10. Indemnity
Buyer indemnifies Seller against claims, damages, liabilities or costs arising from Buyer’s misuse, storage or improper transport of products, or failure to comply with applicable laws.
11. Intellectual Property
All trademarks, images, product literature and intellectual property remain the property of their owners. Buyer may not use Seller’s trademarks without permission.
12. Data & Privacy
Buyer information will be handled in accordance with our Privacy Policy. Information provided in questionnaires may be used to evaluate and process your order and to comply with statutory requirements.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of [insert jurisdiction, e.g., “State of California, USA” or appropriate location]. Disputes will be resolved in the courts of [insert venue], unless the parties agree to arbitration.
14. Amendments
Seller may update these Terms from time to time; changes will be posted on the website with the effective date.